Privacy Policy

1. Introduction

SuperhostStack ("we", "our", or "us") provides an all-in-one property management operating system for short-term rental hosts. This Privacy Policy details our practices concerning data collection, transmission, and security across our platform and booking engine.

2. Data We Process

To operate our unified short-term rental cockpit, we process the following categories of information:

• Host Account Information: Name, email address, password hash, phone number, and subscription status.
• Channel & Booking Data: Reservation schedules, guest contact identifiers, check-in timestamps, and rate history synced via Airbnb, Vrbo, and direct booking channels.
• Guest Interaction Logs: Automated concierge message histories, maintenance requests, and review ratings.
• Financial & Tax Records: Booking gross totals, cleaning fees collected, municipal transient occupancy tax (TOT) liabilities, and operational expenses.

3. How We Use & Protect Data

Data is utilized strictly to provide automated guest communications, synchronize turnover calendars with cleaning staff, compute tax remittance obligations, and display real-time portfolio analytics. All credentials, channel tokens, and payment tokens are stored using industry-standard AES-256 encryption.

4. Third-Party Integrations

When you connect third-party platforms (such as Airbnb, Vrbo, payment gateways, or smart lock hardware), data is exchanged only to the extent required to execute synchronized operations (e.g. generating automated digital key codes or dispatching turnover alerts).

5. Data Retention & Deletion

You maintain full ownership of your property, guest, and financial data. You may request complete export or deletion of your account and connected portfolio records at any time by contacting support.

6. Contact

For questions or privacy inquiries, contact our team at support@superhoststack.com.